Privacy policy

 Privacy Policy

Last updated: August 20, 2026

MBW Shop (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from mbwshop.net (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Website is operated by:

Individual Entrepreneur (Sole Proprietor): Cherovan Tetiana Mykolaivna
Country of registration: Ukraine
Website: mbwshop.net
Email: mbwgar@gmail.com

For privacy-related questions or requests, you can contact us at:

mbwgar@gmail.com

2. Information We Collect

We may collect personal information that you provide directly to us when you:

Create an account;
Place an order;
Contact us;
Request information about a product;
Subscribe to marketing communications;
Submit a return or refund request; or
Otherwise interact with our Website.

Depending on how you use the Website, this information may include:

Full name;
Billing and shipping address;
Email address;
Telephone number;
Order and transaction information;
Products purchased or considered;
Vehicle-related information provided for compatibility purposes, such as vehicle make, model, year, engine information, or VIN;
Information included in customer communications;
Information required to process returns, refunds, or warranty claims.

We may also automatically collect certain technical information when you visit the Website, including:

IP address;
Browser type and device information;
Operating system;
Website pages visited;
Referring website;
Approximate location derived from technical information;
Date and time of visits;
Information about how you interact with the Website.

3. How We Use Your Information

We may use personal information for the following purposes:

Processing Orders

We use your information to:

Process and fulfill orders;
Confirm purchases;
Arrange delivery;
Provide order and shipping updates;
Process payments through our payment service providers;
Handle returns, refunds, exchanges, and warranty claims;
Provide customer support.

Website Operation

We use information to:

Operate and maintain our Website;
Improve website functionality;
Detect and prevent fraud, abuse, and security incidents;
Troubleshoot technical problems;
Improve our products and services.

Communication

We may use your contact information to respond to questions, requests, complaints, and other communications.

If you choose to receive marketing communications, we may use your email address or other contact information to send you information about products, promotions, and offers.

You can unsubscribe from marketing communications at any time.

Analytics and Advertising

Where applicable, we may use analytics and advertising technologies to understand how visitors use our Website and to measure the effectiveness of our advertising.

Depending on the services enabled on the Website, these technologies may include services provided by companies such as Google or Meta.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interaction with our Website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

4. Legal Bases for Processing Personal Data

For customers in the European Economic Area (EEA), United Kingdom, and other jurisdictions where applicable, we process personal information on one or more of the following legal bases:

Performance of a Contract

We process information when necessary to:

Process and fulfill your order;
Arrange delivery;
Process payment;
Provide customer service;
Handle returns, refunds, and warranty claims.

Legal Obligations

We may process information when necessary to comply with applicable legal, tax, accounting, consumer protection, fraud prevention, or other legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate interests, including:
[20.08.2026 13:01] Eric Slobodyan: The retention period may depend on:

The purpose for which the information was collected;
Whether an ongoing customer relationship exists;
Legal, tax, accounting, and regulatory requirements;
The need to resolve disputes or enforce agreements;
Fraud prevention and security requirements.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

The right to know whether we process your personal information;
The right to access your personal information;
The right to correct inaccurate or incomplete information;
The right to request deletion of your information;
The right to request restriction of processing;
The right to object to certain processing;
The right to data portability;
The right to withdraw consent where processing is based on consent;
The right to object to direct marketing;
The right to lodge a complaint with a relevant data protection authority.

EU data protection law provides these rights to individuals whose data is subject to the GDPR, including rights of access, rectification, erasure, restriction, portability, and objection. (European Commission (https://commission.europa.eu/law/law-topic/data-protection/information-individuals_en?utm_source=chatgpt.com))

14. How to Exercise Your Rights

To exercise your privacy rights or ask questions about how we process your information, contact us at:

Email: mbwgar@gmail.com

Please include enough information for us to understand and verify your request.

Where permitted by law, we may ask for information necessary to verify your identity before processing certain requests.

For GDPR-covered requests, we will respond within the timeframe required by applicable law. Under the GDPR, requests generally must be answered without undue delay and, in principle, within one month. (European Commission (https://commission.europa.eu/law/law-topic/data-protection/information-individuals_en?utm_source=chatgpt.com))

15. Direct Marketing

If you subscribe to marketing communications, we may send you information about products, promotions, and other offers.

You can unsubscribe at any time by:

Using the unsubscribe link included in marketing emails; or
Contacting us at mbwgar@gmail.com.

We will respect applicable laws regarding consent and direct marketing.

16. Children’s Privacy

Our Website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided us with personal information improperly, please contact us at mbwgar@gmail.com.

17. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

20. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

MBW Shop
Website: mbwshop.net
Email: mbwgar@gmail.com

Data Controller:
Individual Entrepreneur (Sole Proprietor)
Cherovan Tetiana Mykolaivna
Ukraine