Shipping policy
Shipping Policy
Last updated: August 20, 2026
At MBW Shop, we ship automotive parts to customers in Europe, the United States, and other destinations where delivery is available.
Products may be fulfilled and shipped from our facilities in Ukraine or Europe, depending on product availability, destination, and the fulfillment location selected for the order.
1. Order Processing
Orders are normally processed after successful payment confirmation.
Processing time may vary depending on:
Product availability;
Fulfillment location;
Order volume;
Payment verification;
Additional information required to confirm vehicle or product compatibility.
If additional time is required to process an order, we may contact you using the contact information provided with your order.
2. Shipping Locations
We currently offer shipping to customers in:
European Union countries;
Other European countries where shipping is available;
United States;
Other international destinations where shipping is available at checkout.
Shipping availability may vary depending on the specific product and destination.
Certain products may only be available for shipment from a particular fulfillment location.
3. Shipping From Ukraine
Some products are shipped directly from Ukraine.
International shipments from Ukraine may require additional customs processing depending on the destination country.
Delivery times for shipments from Ukraine depend on the destination, shipping carrier, customs procedures, and other circumstances outside our control.
The estimated delivery time shown at checkout, where available, is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
4. Shipping From Europe
Some products are fulfilled and shipped from a European warehouse or fulfillment location.
Where a product is shipped from within the European Union to an EU customer, additional import customs procedures generally do not apply to that shipment.
The actual fulfillment location may vary depending on product availability.
5. Estimated Delivery Times
Estimated delivery times are displayed at checkout where available.
Delivery times may vary depending on:
Destination country;
Shipping method;
Fulfillment location;
Carrier;
Customs processing;
Public holidays;
Weather;
Transportation disruptions;
Other circumstances outside our reasonable control.
A shipping estimate does not include order processing time unless specifically stated.
6. Shipping Costs
Shipping costs are calculated and displayed at checkout where available.
The shipping cost may depend on:
Destination;
Package size and weight;
Shipping method;
Fulfillment location;
Number of products in the order.
Additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost.
The customer is responsible for any customs duties, import taxes, and other charges that are legally payable by the customer.
Customs authorities may also require additional information or documentation before an order can be released.
MBW Shop is not responsible for delays caused by customs authorities.
8. Tracking
Where the selected shipping service provides tracking, tracking information will be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Customers are responsible for monitoring the tracking information and responding to carrier or customs requests where necessary.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Full name;
Street address;
Apartment or unit number;
City;
Postal code;
Country;
Telephone number.
[20.08.2026 13:06] Eric Slobodyan: We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If an order is returned to us because of an incorrect address or failure to accept delivery, additional shipping charges may apply before the order can be resent.
10. Delayed Shipments
Delivery dates are estimates and may be affected by circumstances beyond our reasonable control.
Examples include:
Customs delays;
Carrier delays;
Severe weather;
Transportation disruptions;
Strikes;
Government restrictions;
Public holidays;
Incorrect address information;
International shipping disruptions.
If a shipment is significantly delayed, please contact us at:
mbwgar@gmail.com
We will work with the relevant carrier to determine the status of the shipment.
11. Lost or Damaged Packages
If a package appears to have been damaged during delivery, customers should notify the carrier where appropriate and contact us as soon as possible.
Please provide:
Order number;
Tracking number;
Photographs of the package;
Photographs of the damaged product;
Any other relevant information requested by us or the carrier.
We will investigate the matter with the shipping provider and provide an appropriate solution in accordance with the circumstances and applicable law.
12. Split Shipments
If an order contains products stored at different fulfillment locations, the order may be shipped in multiple packages.
In such cases, customers may receive separate tracking numbers and deliveries.
Where applicable, shipping costs and delivery estimates will be displayed at checkout.
13. Products With Different Fulfillment Locations
The fulfillment location may differ between products.
A product may be shipped from:
Ukraine, or
Europe.
The fulfillment location may depend on stock availability and the customer’s delivery destination.
Customers do not need to select the fulfillment location unless an option is specifically provided at checkout.
14. Delivery Restrictions
Certain products may have shipping restrictions due to:
Customs regulations;
Import restrictions;
Carrier requirements;
Product characteristics;
Destination-country laws.
If we are unable to ship a particular product to the selected destination, we will contact the customer and, where appropriate, provide a refund for the affected order.
15. Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a package, the shipment may be returned to the sender.
Additional costs associated with the return or re-shipment may apply where permitted by applicable law.
If the customer wishes to have the package shipped again, additional shipping charges may apply.
16. Delivery to the United States
Orders shipped to the United States may be fulfilled from Ukraine or Europe depending on product availability.
International shipments may be subject to U.S. customs procedures, import duties, taxes, brokerage fees, or other charges.
The customer is responsible for charges that are legally payable by the importer or customer.
Delivery estimates for shipments to the United States are not guaranteed unless expressly stated otherwise.
17. Delivery to the European Union
Orders delivered to customers in the European Union may be fulfilled from Ukraine or from a European fulfillment location.
Where an order is shipped from outside the EU, customs and import procedures may apply.
Where an order is shipped from within the EU to another EU destination, the shipment generally does not involve import customs clearance between EU Member States.
Mandatory consumer rights regarding delivery remain unaffected by this Shipping Policy.
18. Delivery Problems
If you have not received your order within the expected delivery period, please contact us at:
mbwgar@gmail.com
Please provide your order number and tracking information if available.
We will investigate the shipment and communicate with the relevant carrier where necessary.